Frequenly Asked Questions (FAQ)
How can i place an order?
You can place an order easily through our website by selecting products, adding them to your cart, and completing checkout with your preferred payment method.
How long does delivery take?
Delivery typically takes 2-5 business days depending on your location. Peak seasons may cause slight delays.
Can i track my order?
Yes! After your order is shipped, you will receive a tracking number via SMS or email.
What is your return & refund policy?
We accept returns within 72 hours of delivery for unused products. Please see our Return Policy page for details.
How can i contact customer support?
Call us at 01631413382 or email support@jonyandjerin.com Support hours: 10:00 AM – 8:00 PM (Sat-Thu).
Do you offer warranty on your products?
Yes, all our products come with a standard warranty. Warranty details vary by product; please check individual product pages or contact support.
Can i change or cancel my order?
You can cancel or modify your order before it is shipped. Please contact customer support as soon as possible.
How do i know i know if a product is compatible with my device?
Product descriptions specify compatibility details. You can also contact our support team for guidance.
